Shipping and Return Policy
Turnaround Time:
All orders are shipped within 48 hours Monday – Friday 8am – 5pm.
Carriers
We use USPS and UPS to deliver orders:
Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with tracking information.
Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products and your location. Before the final checkout page, you will be shown what the cost of shipping will be if applicable.
Back Orders
If an item goes on back-order, we will ship you the part of your order that is in stock. When the item becomes available, we will ship the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Returns, Refunds and Exchanges
To request a return, email info@naturelycbd.com or call customer care at (317)973-5322 to obtain a Return Merchandise Authorization (RMA) Number. Merchandise returned without an approved RMA Number will not receive credit.
Merchandise Eligible for Return
Merchandise must be unopened and in as new condition
Merchandise with an approved RMA number
Full credit will be given for shipping errors made by Naturely CBD and for products damaged in shipment, provided the error or damage is reported within 48 hours of receipt of the product.
Non-Returnable Merchandise
Merchandise opened or marked on
Merchandise identified on invoice as final sale or closeout
Merchandise that is past expiration date
Merchandise without an approved RMA number
Merchandise invoiced 31 days or greater
Procedure for Returning Merchandise
Contact Naturely CBD by call (317)973-5322 to obtain a Return Merchandise Authorization (RMA) number.
Ship product freight prepaid to Return Goods Department
The RMA number must be indicated on the outer container of all packages and addressed to the attention of:
Naturely CBD
ATTN: Return Goods Department
11306 N Michigan Rd Suite 110
Zionsville, IN 46077
Terms of Return Policy
Naturely CBD reserves the right to:
Refuse any returns from inactive accounts, accounts with a past due balance, or accounts in the process of closing or selling.
Apply any and all credits to outstanding past due invoice’s and customer’s account.
Not issue credit unless past due disputes for return goods have been resolved.
Destroy merchandise that is ineligible for credit or returned without prior authorization.
A Handling Fee of 10% will be assessed on returned merchandise.
Naturely CBD reserves the right to amend this policy which supersedes all previous Return Merchandise Policies. The Return Merchandise Policy is automatically incorporated into any prior customer supply agreements and or written contracts.
